Freshdesk is a help desk software, elevating your customer support with a convenient ticketing tool, and automation and self-service capabilities. Customers prefer businesses that offer support over multiple channels such as email, chat, phone and social. 

With Freshdesk, posts from multiple channels are converted into tickets in one centralised system.

In Freshdesk, you can assign tickets to the appropriate group or technicians to resolve the ticket, ensuring you're allocating your resources efficiently to give your customers the best experience.

With Freshdesk, you can also integrate with your apps, with over 100 different integrations available.